Return & Refund Policy

  1. This Return and Refund policy shall only be applicable for home delivery shopping via Every Morning Store Online (www.grainlive.com.my) only.

  2. Every Morning Sdn Bhd (Every Morning) shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at  info@everymorning.com.my or call Every Morning Store Online hotline at +604-5873880 for enquiries.

  3. Return/Exchange of Products or refund can be arranged under the following reasons:

    1. if the Product is out of date or expired; or

    2. if the wrong Product which is different from the Order is delivered.

      Provided Always that the Customer shall return or caused to be returned to Every Morning the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.

  4. If any Product which was not included in the Customer’s Order is delivered to the Customer, Every Morning shall collect the Product from the Customer.

  5. If the Customer has been charged for a Product which has not been delivered, Every Morning shall refund the Customer the value of the Product as originally charged to the Customer.

  6. If a Customer is charged more than the value of a Product as displayed on the site when the Customer makes its Order, Every Morning shall refund to the Customer the difference.

  7. Every Morning will only accept refund or return within 14 days from the invoice date.

  8. All requested return/refund will take at least 2 days for inspection.

  9. The Customer is required to send back the affected Product(s) to us via a reliable courier service company to our Every Morning’s warehouse at the following address:-

    Every Morning Sdn Bhd    ,
    No. 40, Jalan Perniagaan Vorteks 4,
    Pusat Perniagaan Vorteks,
    14100 Simpang Ampat, Pulau Pinang,
    Malaysia.

  10. The Customer shall be responsible for the risks and condition of the Product to be returned until it reaches us at our warehouse. Every Morning will not be liable for any loss or damage to the Product prior to the Product is received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packaging.