Shipping Policy

At Grainlive, we strive to deliver your orders as efficiently and reliably as possible. Below are the shipping details for local and international orders.

💡 Orders placed and paid before 12:00 PM on weekdays will be processed and shipped the same day. Orders placed after 12:00 PM or during weekends/public holidays will be shipped the next working day.

✅ Free Shipping

We offer FREE delivery to West Malaysia on eligible orders over RM108.

🚚 Delivery Timeframes

🇲🇾 Within Malaysia

  • West Malaysia (Peninsular): 2–3 working days

  • East Malaysia (Sabah, Sarawak, Labuan): 3–5 working days

🇸🇬 Singapore

  • Estimated delivery: 2–3 working days

📅 Factors Affecting Delivery Time

Several factors may impact the delivery timeframe:

  • Shipping method
    Different methods (e.g., standard courier, sea shipping, air freight) may vary in speed and availability.

  • Order processing time
    All orders are carefully packed and quality-checked before shipment. Processing typically takes 1 business day.

  • Cut-off time
    Orders confirmed before 12:00 PM are prioritized for same-day dispatch.

  • Public holidays
    Delivery may be delayed during national or regional public holidays.

  • Logistics partner efficiency
    Our trusted delivery partners strive to meet the promised timeframes. For any pickup or delivery issues, we recommend contacting the assigned rider directly for real-time assistance.

🛍️ Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You may use the tracking number to monitor the delivery status online.

You can track your order online 24 hours/7 days by following these steps:

Step 1: Go to https://grainlive.com.my/pages/order-tracking
Step 2: Enter your tracking number
Step 3: Press “Track” to process

❓ Questions?

If you experience any questions regarding your shipment, feel free to contact our customer support via email: info@grainlive.com.my

We're here to help!